RETURN AND REFUND POLICY

Preorders

The Sole Pod is offered as a preorder product and is expected to begin shipping in December 2026. This is an estimated shipping period and may change due to manufacturing, certification, customs, transportation, or other circumstances beyond our reasonable control.

You may cancel your preorder for a full refund at any time before it enters production or fulfillment. Once your order enters production or fulfillment, cancellation may no longer be available.

If we cannot fulfill your order, you will be offered a replacement, store credit, or full refund.

Nothing in this policy limits any cancellation or refund right provided by applicable consumer-protection law.

Returns After Delivery

You may request a return within 14 days of receiving your order. To qualify for a return:

• The product must be unused, undamaged, and in its original condition.
• All accessories, components, manuals, promotional items, and original packaging must be included.
• You must provide your order number or other proof of purchase.
• The return must be approved by Sole Capsule before it is shipped. Products returned without authorization may not be accepted.

Non-Returnable Items

Returns may not be accepted for:

• Products damaged through misuse, improper installation, modification, neglect, or accidental damage.
• Products showing excessive wear or signs of use.
• Products missing accessories, components, or original packaging.
• Digital products, Sole Tokens, authentication services, subscriptions, or services that have already been used or delivered.
• Gift cards, promotional items, or final-sale items.
• Personalized or customized products, unless defective or supplied incorrectly.

These exclusions do not apply where a return or remedy is required by law.

Damaged, Defective, or Incorrect Orders

Please inspect your order immediately after delivery. If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us at Support247@solecapsule.com within 7 days of delivery. Include:

• Your full name and order number.
• A description of the issue.
• Clear photographs or videos of the product, packaging, shipping label, and damage.
• Any other information reasonably requested to assess the claim.

Depending on the circumstances, Sole Capsule may repair the product, replace it, supply a missing component, provide store credit, or issue a refund. We will cover reasonable return-shipping costs when we confirm that the product was defective, damaged during delivery, or supplied incorrectly.

Return Shipping

For approved change-of-mind returns, the customer is responsible for return-shipping costs. Original shipping charges, customs duties, import taxes, brokerage charges, and similar fees are non-refundable unless the return results from our error or applicable law requires otherwise.

Customers are responsible for securely packaging the returned product. We recommend using a tracked and insured shipping service. Sole Capsule is not responsible for returns lost or damaged while being shipped back to us.

Refunds

After receiving and inspecting the returned product, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Please allow 5–10 business days after approval for processing. Your bank or payment provider may require additional time for the refund to appear.

Any loss caused by currency conversion or exchange-rate changes is controlled by the customer's bank or payment provider and may not be refundable by Sole Capsule.

Exchanges

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer store credit or a refund instead.

Refused and Undeliverable Shipments

If an order is refused, unclaimed, or returned because the customer supplied an incorrect or incomplete address, the customer may be responsible for the original shipping charges, return-shipping costs, and any customs or carrier charges incurred. Any approved refund will be issued after these costs are deducted, where permitted by law.

Consumer Rights

This policy is intended to operate alongside applicable consumer-protection laws. It does not exclude, restrict, or replace any legal rights or remedies that cannot lawfully be waived.