RETURN AND REFUND POLICY

Preorder Cancellations

While your Sole Pod is still a preorder and has not entered production or fulfillment, you may cancel for a full refund.

• To cancel, email Support247@solecapsule.com with your order number before the order enters production or fulfillment.
• Approved cancellations are refunded to the original payment method.
• Refund processing times may vary depending on your bank or payment provider.

Returns After Delivery

Once your Sole Pod has shipped and been delivered, you may request a return within 30 days of delivery.

• Items must be unused, undamaged, and returned in their original packaging.
• To start a return, email us and we will provide return instructions.
• Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact Support247@solecapsule.com within 7 days of delivery with your order number and photos of the issue.

We will arrange a replacement or a full refund, including any return shipping, at no cost to you.

Refunds

Once we receive and inspect a returned item, we will notify you whether the refund is approved.

Approved refunds are issued to the original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear.

Original shipping charges are non-refundable unless the return is due to our error.

Non-Returnable Items

Items that have been used, damaged after delivery, or returned without their original packaging may not be eligible for a refund.

Free or promotional items included with an order are not separately refundable.