SOLE POD PREORDER AND SHIPPING POLICY

This Is a Preorder

The Sole Pod is currently available for preorder and is not available for immediate shipment. By placing an order, you acknowledge that:

• Payment will be collected when your order is placed.
• Your Sole Pod is expected to ship in December 2026.
• December 2026 is the estimated shipping period, not a guaranteed delivery date.
• Your order may arrive after December depending on your location, carrier transit times, customs processing, weather, and other circumstances outside Sole Capsule’s control.

Shipping Updates

Sole Capsule will provide customers with important production and shipping updates using the email address provided at checkout.

When your order ships, you will receive a shipping confirmation and tracking information, where available.

Possible Delays

Because the Sole Pod is a new product currently being prepared for production and fulfillment, unexpected delays may occur. These may include manufacturing, quality-control, certification, customs, port, carrier, or supply-chain delays.

If the expected shipping schedule changes significantly, Sole Capsule will notify affected customers by email and provide an updated estimated shipping period.

Address Changes

Customers are responsible for providing a complete and accurate shipping address. If your address changes before your order ships, please contact Sole Capsule as soon as possible at Support247@solecapsule.com.

Address changes cannot be guaranteed after an order has entered fulfillment.

Order Changes and Cancellations

Requests to change or cancel a preorder must be submitted to Support247@solecapsule.com before the order enters production or fulfillment.

Approved refunds will be returned to the original payment method. Processing times may vary depending on the customer’s bank or payment provider.

Once an order has shipped, it cannot be cancelled and will be handled according to Sole Capsule’s Return and Refund Policy.

Duties and Taxes

Applicable sales taxes may be charged at checkout.

International customers may also be responsible for customs duties, import taxes, brokerage charges, or other fees imposed by their country, unless checkout expressly states that these charges are included.

Customer Acknowledgement

By completing a Sole Pod preorder, you confirm that you have read and accepted this Preorder and Shipping Policy and understand that the Sole Pod is expected to ship in December 2026 rather than immediately after purchase.